FAQ

How long does shipping take? 

As of January 1, 2024 our processing takes about 5 BUSINESS days unless otherwise noted (i.e. preorder shipping). This excludes sales, weekends, holidays and PREORDER ITEMS. After your order has been processed and prepared for shipping it takes on average 3-4 days to receive your order. You will receive an email and/or text (if you signed up for both methods of communication) with your tracking number!

My package shows delivered but I cannot find it. Where is it?

Once your package leaves our possession we are no longer in control of where your items are put. Please contact your local post office to see where they delivered your package. If your package is lost by the post office all priority packages are insured up to $100. Please contact your local post office to file an insure claim. Make sure you keep your tracking number.

I put the wrong address on my package. How can I change it?

Please confirm that the address is correct within 24 hours of your order. If the address is not correct you have 24 hours to contact us to change. We you contact us please have your name and order number in the email along with the correct address. Once a package has began processing we cannot change the address. We are not responsible for making sure you put the correct address on your order.  

I cannot find where to add the discount code. Where is it?

From your mobile browser the easiest way to find the discount code section is to click "check out." From there the checkout page will pop up. Click "show order summary" and that is where the discount code is located!

How much is shipping?

All US orders $75 and up are free. Other shipping costs are determined by the cost and weight of your items. You can find the shipping costs located in your cart after you have added your items!